Refund Policy

This policy applies to subscriptions to QRSignal, operated by QR Signal.

30-day money-back guarantee

We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date - including change of mind. This applies to first purchases and to each renewal payment.

How to request a refund

Refunds are processed by our payment provider and Merchant of Record, Paddle. To request one, visit paddle.net and enter the email address used at checkout, or email us at support@qrsignal.co and we will raise it with Paddle on your behalf. You can also read Paddle's refund policy.

Processing

Approved refunds are returned to the original payment method, typically within 5-10 business days depending on your bank or card issuer. Once a refund is issued, the associated subscription is cancelled and access to paid features ends.

Cancelling instead of refunding

You can cancel your subscription at any time from your billing settings. Cancelling stops future renewals and you keep access until the end of the period you have already paid for. See our Terms & Conditions for the full subscription terms.

Faults and problems

If the Service does not work as described, contact us at support@qrsignal.co. Statutory rights under your local consumer law are unaffected by this policy.